Select from our One-day workshop, Two-day seminar to a
Five-day Instructor Certification course.

For more detailed information on statewide trainings open to a larger audience in your area, call Response Training Programs at 413-367-2485.

What sets Response workshops apart?
Response goes beyond basic skills by emphasizing self control for the intervenor and self assessment of their intervention style.

The best techniques can only be used effectively if one is able to remain calm and clear headed. Participants leave feeling they will be able to act professionally when intervening.

Make your verbal interventions more effective
Many well intended interventions escalate, because practitioners are trying to do too much. By using a Goal Oriented Intervention participants practice the primary goal of crisis intervention -- to make the scene safe.

During role-plays participants practice goal setting during their interventions, the first goal being personal safety and the second goal scene safety. G.O. Interventions keep the task simple and makes de-escalation attainable.

Can you learn enough during a one day workshop?
Response workshops are experiential. Participants begin practicing techniques for gaining self control and assess their personal intervention styles, within the first half hour of the training.

Everyone gets a chance to test the theoretical material presented.

We have never had the need for hands-on, what does our agency need in place to implement a safe program?
Many agencies are now having to provide trainings that address both verbal and physical intervention. Meeting JCAHO and state requirements is a demanding task for administrators.

Having a Use of Force policy that states when hands-on can or can not be used should be in place before any physical intervention training.

Response will provide copies of Use of Force Policies currently being used by facilities. Let us help you, make your job easier!

Why do you call your hands-on techniques "verbal restraints"?
Verbal commands are given to the client throughout any hands-on intervention. People are less likely to struggle when they are told what is going to happen.

Verbal restraints reminds the team intervenors to check in with each other before proceeding. Most importantly verbal restraints gives control back to the client and insures that they are not being put into a harmful restraint, since dialogue between the two parties-intervenors and clients must be maintained.

Can Response's hands-on techniques be used by people of different sizes and strengths?
During both the one-day or two-day trainings, participants practice finding their center of gravity and assessing their posture. These basic steps provide practitioners with a strong body sense during both their verbal and physical interventions.

The use of Body Mechanics during our verbal restraint training, teaches practitioners how to move someone who is larger and perhaps stronger without using brute force.