Leading Chaos is written for the professional and individual who manages everyday conflicts. It is filled with many vignettes, making it an entertaining and practical read.

The reader is directed to use the Goal-Oriented Intervention Model as a tool for safely preventing and managing simple quarrels to flash point conflicts. A Goal-Oriented Intervention is a systematic approach that emphasizes safety as the primary goal of conflict management.

Ms. Windcaller has integrated the philosophy of Aikido and emergency first aid with her work in conflict management. She is the founder and director of Response Training Programs, a staff development consulting firm providing conflict management and debriefing programs to public schools, juvenile treatment facilities, acute care psychiatric hospitals, corrections, law enforcement, and military personnel.